Our trainers are some of the best experts in their respective fields.

Prof. Habib Khan

Professor Khan holds a Masters and a PhD degree from Harvard University. He has more than three decades of rich experience in international education development. He is one of the pioneers of Educational Management Information Systems (EMIS), and the use of GIS in decision making. He has taught in a number of universities across the globe, including Harvard University’s Kennedy School of Government. He has consulted and worked for many organizations in the field of educational planning and management, including the World Bank, UN, UNESCO, Agha Khan Educational Foundation, the Asian Development Bank, Microsoft and the Harvard Institute for International Development, to name a few. Dr. Khan is currently working as a Director for Central & South Asia at the One Laptop Foundation, an initiative started by MIT.

Osman Khan, PhD.

Dr. Osman Khan, has over thirteen years of experience working with companies to improve their business performance. His main areas of expertise are in Customer Experience Management, Customer Loyalty and Satisfaction, Emotional Attachment, B2B Marketing, Social Media and Strategic Marketing. He has worked with numerous companies across the globe as a consultant, trainer, researcher and as a member of the marketing team. His past experience include working as a Marketing Director at a high-tech IT firm, consulting for multinational mobile operators from Europe and the Middle East, as well as helping firms within the UK and USA in improving customer loyalty, increasing sales, and reassessing strategic marketing goals.

Osman has an MBA, and a PhD in Marketing (Bradford). Currently he is working as the Director of MBA Programs at the Royal Docks Business School, at the University of East London. He has recently published three books on CEM, and Customer Loyalty at the European Center for Best Practice Management. He is also on the Judging panel for the Customer Experience Award, Customer Service Training Award and the Theme Park & Visitor Attraction Award. Moreover, he is actively engaged in conducting research and consulting work in the areas of CEM and Emotional Loyalty Management. He is on the editorial board of four international journals, as well as on the board of directors of three international firms.

Hatem El Gohary, PhD.

Dr. Hatem El-Gohary is the Editor-in-Chief of the International Journal of Online Marketing (IJOM), Associate Editor of International Journal of Customer Relationship Marketing and Management (IJCRMM) and the UK Director for the Institute for Research on Global Business (IRGB – UK). He have more than 19 years of experience in academia, worked as the marketing director of a multinational company as well as a marketing consultant for a number of national and multinational companies. His research interest include: Electronic Marketing, Electronic Business, Electronic Commerce, Internet Marketing and Small Business Enterprises. He has published several articles and book chapters and presented several research papers in various international conferences.

He holds a PhD, MSc, MRes, PGDip, BSc as well as PGCHE. He is also a Certified E-Marketer (CeM), Certified Social Marketing Associate (CSMA), an AABPP Fellow, HEA Fellow, CIM member (MCIM), Chartered Marketer, CMI Fellow and has a significant record of experience in voluntary work in Egypt and the UK. With regards to awards and honours Dr. El-Gohary won: The Routledge Best Paper Award 2007, The American Academy of Business and Public Policy Best Paper Award 2009, The Birmingham City University Business School Best Paper Award 2011, the Ideal Student for Cairo University Award 1992, the Ideal Student for Cairo University Business School Award (twice for the years 1991 and 1992) as well as The SLED Best New Mentor Award 2007. Moreover, he has been awarded an Honorary Life Membership in UBU.

Judith van den Broek

Judith is a Human Resource Management and Health Care Management Specialist.  She is currently working on finalizing her PhD which is being jointly done at the Institute of Health Policy and Management, Erasmus University Rotterdam (The Netherlands) and at the Department of Human Resource Studies, Tilburg University (The Netherlands).  He research focuses on Human Resource Management (HRM) innovations in the Dutch healthcare sector. To study these innovations, she has used different theoretical perspectives such as new institutionalism, human resource management, innovation processes and public management. She has experience in conducting both quantitative and qualitative research.  Besides conducting research, she’s also involved in teaching in at the Bachelor and Master programs in Healthcare Management. She has taught courses such as ‘HRM’, ‘Organization science’ and ‘Introduction to the Dutch healthcare system’.  Her areas of expertise include Human Resource Management, Healthcare Management, Innovation Management and Qualitative Research Methods.