Our trainers are some of the best experts in their respective fields.
Prof. Habib Khan
Professor Khan holds a Masters and a PhD degree from Harvard University. He has more than three decades of rich experience in international education development. He is one of the pioneers of Educational Management Information Systems (EMIS), and the use of GIS in decision making. He has taught in a number of universities across the globe, including Harvard University’s Kennedy School of Government. He has consulted and worked for many organizations in the field of educational planning and management, including the World Bank, UN, UNESCO, Agha Khan Educational Foundation, the Asian Development Bank, Microsoft and the Harvard Institute for International Development, to name a few. Dr. Khan is currently working as a Director for Central & South Asia at the One Laptop Foundation, an initiative started by MIT.
Osman Khan, PhD.
Dr. Osman Khan, has over thirteen years of experience working with companies to improve their business performance. His main areas of expertise are in Customer Experience Management, Customer Loyalty and Satisfaction, Emotional Attachment, B2B Marketing, Social Media and Strategic Marketing. He has worked with numerous companies across the globe as a consultant, trainer, researcher and as a member of the marketing team. His past experience include working as a Marketing Director at a high-tech IT firm, consulting for multinational mobile operators from Europe and the Middle East, as well as helping firms within the UK and USA in improving customer loyalty, increasing sales, and reassessing strategic marketing goals.
Osman has an MBA, and a PhD in Marketing (Bradford). Currently he is working as the Director of MBA Programs at the Royal Docks Business School, at the University of East London. He has recently published three books on CEM, and Customer Loyalty at the European Center for Best Practice Management. He is also on the Judging panel for the Customer Experience Award, Customer Service Training Award and the Theme Park & Visitor Attraction Award. Moreover, he is actively engaged in conducting research and consulting work in the areas of CEM and Emotional Loyalty Management. He is on the editorial board of four international journals, as well as on the board of directors of three international firms.
Mr. Guenane is currently serving as corporate training coordinator at the National Algerian Centre (London) working for clients such as: Statoil, British Petroleum, Shell Nigeria, Department of Petroleum Resources Nigeria, Waves call and different governments bodies around the world covering for cross cultural management covering all the Arab world including: Morocco, Algeria, Tunisia, Libya, Egypt, Lebanon, Kuwait, KSA, UAE, Bahrein, Iraq, Qatar and Oman, Mauritania. Africa: Nigeria, Ivory Coast, Chad, Ghana and Gambia. Asia: Including, India, China, Japan, Pakistan, Thailand, South Korea and Vietnam. He has over 8 years of proven expertise in: event management, business entrepreneurship and corporate training. Imad is currently working on a new research. The aim and objectives of this research is to critically analyse the Hofstede’s framework by applying his model to three Arab countries: Algeria, Tunisia and Egypt spotting major differences between these cultures. Imad’s experience working in varied environments has enabled him to develop a wide range of analytical and practical skills. Demonstrating excellent written and spoken communication skills and the ability to communicate effectively with people from various backgrounds.
Hatem El Gohary, PhD.
Dr. Hatem El-Gohary is the Editor-in-Chief of the International Journal of Online Marketing (IJOM), Associate Editor of International Journal of Customer Relationship Marketing and Management (IJCRMM) and the UK Director for the Institute for Research on Global Business (IRGB – UK). He have more than 19 years of experience in academia, worked as the marketing director of a multinational company as well as a marketing consultant for a number of national and multinational companies. His research interest include: Electronic Marketing, Electronic Business, Electronic Commerce, Internet Marketing and Small Business Enterprises. He has published several articles and book chapters and presented several research papers in various international conferences.
He holds a PhD, MSc, MRes, PGDip, BSc as well as PGCHE. He is also a Certified E-Marketer (CeM), Certified Social Marketing Associate (CSMA), an AABPP Fellow, HEA Fellow, CIM member (MCIM), Chartered Marketer, CMI Fellow and has a significant record of experience in voluntary work in Egypt and the UK. With regards to awards and honours Dr. El-Gohary won: The Routledge Best Paper Award 2007, The American Academy of Business and Public Policy Best Paper Award 2009, The Birmingham City University Business School Best Paper Award 2011, the Ideal Student for Cairo University Award 1992, the Ideal Student for Cairo University Business School Award (twice for the years 1991 and 1992) as well as The SLED Best New Mentor Award 2007. Moreover, he has been awarded an Honorary Life Membership in UBU.
Dr. Ioanna Nikolaou
Marketing professional with numerous years of experience in various sectors including information technology, satellite communications and education. Main areas of expertise are in Consumption Identities in Online Communities, Social Media, Online and Offline Marketing Strategies and Brand Identity Marketing (both B2B and B2C). Moreover, I have worked as a lecturer teaching ‘Marketing Policy, Planning and Communication’, and ‘Introduction to business Communication’. Dr. Nikolaou has a PhD from Bradford, which examined, “New Consumption Identities in Virtual Worlds: The case of Second Life”. She also holds a MA in Marketing and Management from the University of Bradford as well as a BSc in Business Administration from University of Patras, Greece.
Specialties: Developing Successful Online and Offline Marketing Campaigns, Building a strong Brand Identity, Social Media, Consumption Identities, Online Communities, Online Consumption, Postmodernism and Consumer Culture Theory (CCT).
Judith van den Broek
Judith is a Human Resource Management and Health Care Management Specialist. She has a PhD which was completed jointly done at the Institute of Health Policy and Management, Erasmus University Rotterdam (The Netherlands) and at the Department of Human Resource Studies, Tilburg University (The Netherlands). Her research focuses on Human Resource Management (HRM) innovations in the Dutch healthcare sector. To study these innovations, she has used different theoretical perspectives such as new institutionalism, human resource management, innovation processes and public management. She has experience in conducting both quantitative and qualitative research. Besides conducting research, she’s also involved in teaching in at the Bachelor and Master programs in Healthcare Management. She has taught courses such as ‘HRM’, ‘Organization science’ and ‘Introduction to the Dutch healthcare system’. Her areas of expertise include Human Resource Management, Healthcare Management, Innovation Management and Qualitative Research Methods.