About CIBMP

The Center for Innovations in Business & Management Practice is an organization which is dedicated to the promotion and dissemination of innovatory knowledge within the business and management framework.

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Memberships

The Center for Innovation in Business & Management Practice offers a number of professional memberships to students, individuals and institutions. More details of these memberships is as follows: 

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Register with CIBMP

To register for the next conference or event please click here.  Alternatively you can go to the individual conference link and click the paypal button on the bottom of the page.

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7000 visitors and counting

Posted by Osman on Nov 13, 2020 in Blog, Updates | 1 comment

It appears that my recent trip to the US has made a strong impact on my blog visits.  While the US had overtaken the UK, in terms of visitors, after my recent visit the numbers have shot up.  Visitors from the US now make up more than double the visitors from the UK!  Once again, thanks everyone for visiting the blog and for the comments.  Will try to cover some of the suggested topics.  Do keep the comments coming.

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Customer Services Across the Atlantic: What we can learn from each other

Posted by Osman on Oct 25, 2020 in B2B Marketing, Blog, Customer Experience Management, E-Commerce, Tourism and Hospitality | 15 comments

I spent some time traveling, working and speaking in the US recently.  This particular trip, I paid much attention to customer services and to see how different organizations do things.  Overall, I can conclude that there is much that we can learn from each other about customer services.  There are some things that the Europeans seem to be good at, and others that the Americans seem to be doing well.

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Customer Services Across the Atlantic

Posted by Osman on Oct 6, 2020 in Blog, Customer Experience Management | 8 comments

Hi folks.  I’m in the US for a two week business trip, and presenting in conferences.  Had some interesting experiences already. 
For instance, I found the Dept for Homeland Security personnel quiet friendly.  In contrast, American Airlines seems to be really unfriendly.  Perhaps AA can learn much from Homeland Security.

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