I am also a professional speaker and trainer. I have spoken at numerous conferences, and seminars, and delivered workshops as well as trainings. Each presentation is tailored to fit the target audience. My main areas of expertise are in:
- Customer Loyalty
- B2B Loyalty
- Emotional Attachment
- Customer Experience Management
- Strategic Marketing
Some of my presentations:
- “Top tips for building great online customer experiences,” IQPC Conference, London
- How to build great customer experiences, CSTA & SOCAPie, Nottingham, England
- “Achieving strategic competitive advantage through effective management of customer experiences,” European Customer Experience World Conference, London
- “Developing Emotional Loyalty in Services,” European Centre for TQM, Bradford, England
- “Cyber Marketing,” IEEE
- “Cyber Marketing in the Global and Local Markets,” Marketing Association
Some of the training that I’ve provided:
- Total Customer Experience Management
- Continuous loyalty management
- Using Social Media for branding
- Developing effective loyalty strategies
- Effective use of e-commerce & cyber marketing
If you are interested please get in touch. You may contact Ellie Precious at E.Precious@uel.ac.uk or you can email me at o.khan@cibmp.org