Speaking & Training

I am also a professional speaker and trainer.  I have spoken at numerous conferences, and seminars, and delivered workshops as well as trainings.  Each presentation is tailored to fit the target audience.  My main areas of expertise are in:

  • Customer Loyalty
  • B2B Loyalty
  • Emotional Attachment
  • Customer Experience Management
  • Strategic Marketing

Some of my presentations:

  • “Top tips for building great online customer experiences,” IQPC Conference, London
  • How to build great customer experiences, CSTA & SOCAPie, Nottingham, England
  • “Achieving strategic competitive advantage through effective management of customer experiences,” European Customer Experience World Conference, London
  • “Developing Emotional Loyalty in Services,” European Centre for TQM, Bradford, England
  • “Cyber Marketing,” IEEE
  • “Cyber Marketing in the Global and Local Markets,” Marketing Association

Some of the training that I’ve provided:

  • Total Customer Experience Management
  • Continuous loyalty management
  • Using Social Media for branding
  • Developing effective loyalty strategies
  • Effective use of e-commerce & cyber marketing

If you are interested please get in touch.  You may contact Ellie Precious at E.Precious@uel.ac.uk or you can email me at o.khan@cibmp.org